Personalization FAQs
We love making your günamüna pieces feel extra special with personalization. Here’s what to know before placing your order:
Once your order is placed, you have a one-hour window to request a cancellation. We’ll always try to help, but because orders move into production quickly, cancellations aren’t guaranteed. Need to make a change? Reach out right away.
Personalized items take a little extra time: please allow up to 14 business days for processing before your order ships. Expedited shipping isn’t available for personalized items. During launches, restocks, holidays, or high-volume periods, processing times may be longer. If your order includes both personalized and non-personalized items, they may ship separately.
Personalization is currently available on select items, including select nap mats and loveys.
Because personalized items are made just for you, all personalized purchases are final sale and cannot be returned or exchanged. You’ll be asked to confirm this before completing your order, so please double-check all details carefully.
Personalization is not covered under warranty and may naturally wear over time with regular use.
By submitting text for personalization, you confirm that you have the legal right to use it and that it does not violate any trademarks, copyrights, or other rights. Content must not be offensive, unlawful, or inappropriate. günamüna reserves the right to refuse or cancel any personalization request at its discretion.
We move quickly to get your order into production, so timing matters. You have a one-hour window after placing your order to request a cancellation.
We’ll always do our best to catch it in time, but cancellations aren’t guaranteed. If you need to cancel, reach out to us as soon as possible.
Because personalized items move into production quickly, changes cannot be guaranteed after an order is placed. If you need to update your personalization details, please contact us as soon as possible.
Yes, orders containing both personalized and non-personalized items may be shipped separately. Non-personalized items will ship first, while personalized items will ship once personalization is complete.
The preview is designed to give you a clear idea of how your personalization will look on your item. Please note that slight variations may occur since each personalized piece is made individually.
Personalization does not have any warranty. Personalization may show normal wear over time with extended use.
The personalization process takes additional time before your order is shipped. The estimated processing time will be shown before you add personalization to your item. Personalized items take up to 14 business days to be completed before they are shipped. Expedited shipping is not available for personalized products.
Personalization is currently available on select items, including select nap mats and loveys. We are working to expand these options in the future. Personalization inventory is separate from general product inventory. If an item is available for purchase but not for customization, it means personalization stock is temporarily unavailable at our personalization facility.
Because personalized items are made just for you, they are final sale and cannot be returned or exchanged.
Before adding a personalized item to your cart, you’ll be asked to confirm this policy. Please double-check your personalization details before completing your purchase.
No, personalization is only available for new purchases at this time.
We’re unable to add personalization to items that have already been purchased.