günaSHIP provides package protection for stolen, lost, or damaged items plus FREE and easy returns.

If you purchased günaSHIP return coverage and package protection at checkout:

• You are eligible for free return shipping with a covered return shipping label.
• You can also submit claims for any shipping complications.

Without günaSHIP coverage, return and exchange shipping costs are the customer’s responsibility and will be calculated accordingly.

Our normal order processing days are Monday through Friday 9am-5pm. Orders will not be processed on major holidays or weekends as we’ve reserved that time for our families. Orders are processed 1-3 business days after they are placed, in the sequence they are received. Expedited orders are noted with the carrier once they are shipped. This timeline is an estimate only and not guaranteed. During a launch or special promotions, it will likely take additional time for your order to process before being shipped due to extremely high volume. Once it ships, you will receive an email with your tracking number. 

If you place an expedited order please be aware that while we do our best to ship ASAP, orders are processed in the order in which they were received during normal shipping hours. Once processed, expedited USPS, UPS and FedEx delivery commitments will apply. 

Orders cannot be modified or cancelled once they have been submitted. However, unwanted items can be returned for a refund once received if they are eligible under our return policy. 

If you're missing items or shipments, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation

For orders showing as delivered that are not present at your residence or show up damaged, we will submit a claim with the carrier on your behalf to search out where it may be. Please allow up to 10 business days for us to resolve the issue with the carrier and get an update from them as often these will deliver a day or two later. 

günamüna is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes. We cannot guarantee address update requests made to orders processing and will not be responsible for packages shipped per the order address but under request to edit from the receiver.

Unless you've purchased günaSHIP at checkout, shipping charges associated with a return or exchange are the responsibility of the customer and will be calcuated accordingly.